How to Contact 1xbet: List of Emails, Phones, Address

Author Davey Hanson

Approved by Rumen Morfov

Updated:

28 May 2024

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Here at Silentbet, we recognise how important having access to good quality customer service is when gambling online. This is why we have taken the time to evaluate the help and support available at 1xBet casino online. In this article, we’ll investigate exactly how quick and professional 1xBet’s customer support is.

Davey Hanson, iGaming expert and writer for Silentbet

As a long-standing customer of 1xBet, I have had many dealings with their customer service team over the years.

How Do I Contact 1xBet – Steps

Finding the various ways of getting assistance from 1xBet customer support is very straightforward.

All 1xbet Email Addresses by Country

If your preferred method of getting help is writing an email, here are the 1xBet contacts for general enquiries for various languages/countries.

List of 1xbet Emails

English	info-en@1xbet-team.com
French	info-fr@1xbet-team.com
Portuguese	info-pt@1xbet-team.com
German	info-de@1xbet-team.com
Hindi	info-ind@1xbet-team.com
Spanish	info-es@1xbet-team.com
Italian	info-it@1xbet-team.com
Chinese	info-it@1xbet-team.com
Japanese	info-jp@1xbet-team.com
Brazil	info-pt@1xbet-team.com
Senegal	info-fr@1xbet.sn
Nigeria	info-en@1xbet-team.com
Ghana	info-gh@1xbet-team.com

1xBet also has a range of other email addresses for more specific queries. Unlike with the general enquiries address though, these 1xBet support emails do not vary depending on your location.

What We Liked

Although email is not the fastest way of getting assistance at 1xBet, it is best for more complex queries. In our experience, we tended to get a more detailed response when asking a question over email rather than using live chat, for example. For customer service personnel dealing with email queries, there seems to be more focus on detail and a little less on speed.

Davey Hanson, iGaming expert and writer for Silentbet

1xBet tend to deal with emails swiftly and, in my experience, it is the best way of resolving most issues.

What We Didn’t Like

Emails from 1xBet can often end up in spam folders, so you will need to check these regularly whenever you are expecting a response.

Additionally, in the case of English customer support at least, sometimes responses can be worded slightly unusually, not in a way a native speaker would write. This is only a very minor complaint though as responses are always fully understandable.

Call Them at 1xBet Customer Service Number

The contact telephone number for 1xBet is ‎+44 127 325-69-87. This is the sole number listed across most areas in which 1xBet operates. There are a small number of local numbers though for places such as Uganda (0800220620).

You can also contact 1xBet customer support via WhatsApp on the number +357 9576 4426 but this is for written messages not for phone calls.

What We Liked

The 1xBet is free to contact by phone so it can be a good option when you have more of an urgent enquiry. Additionally, wait times are usually relatively short so you do not have to spend hours just to get hold of a member of customer support.

Davey Hanson, iGaming expert and writer for Silentbet

Many gambling sites have phased out telephone support in favour of live chat, so it is great to see 1xBet keeping it alive.

What We Didn’t Like

Telephone support is only available in English at present, so it may not be suitable for everyone. Also, sometimes staff on the phone simply tell you to email your question in as they cannot deal with it themselves.

Get in Touch via 1xBet Live Chat

Present across most pages at 1xBet, the green speech bubble button in the bottom right of the screen is what connects you to the live chat system. At first, you will be communicating with a virtual assistant that will attempt to answer your question.

If the AI system cannot answer your query, simply type, “I want to speak to an agent”. You will then be able to click a link that will connect you to a live agent.

What We Liked

You do not need to be a registered customer at 1xBet to access live chat, making it extremely useful for users wanting to ask questions before they sign up. Also, you do not need to be fluent in English as the 1xBet live chat system supports numerous languages thanks to their global presence.

What We Didn’t Like

Although you be may greeted immediately by an agent, it can take some time for them to deal with your request. It seems that you are effectively placed in a queue after the initial greeting. There is no estimated wait time, however, so it’s hard to know if it’s worth sticking around. In one instance, it took almost 30 minutes before the agent began responding to our questions.

Davey Hanson, iGaming expert and writer for Silentbet

Response times on live chat could be improved. At other websites I’ve tried, the wait is often little more than a few minutes on average.

Average Waiting Time for 1xBet Contacts

It is important to know that waiting times do fluctuate as there will be busy and quiet periods. From our personal experience though, the below figures should act as a reliable general guide.

List of Social Media Accounts

1xBet has recently closed (potentially temporarily) its official English-speaking Facebook account, leaving it with just an active X (Twitter) and Instagram presence. Across these two channels, 1xBet boasts over 200k followers.

The company does operate some tailored channels in specific countries such as Bangladesh (FB 1xbet) but always make sure these are official channels as many fakes do exist.

Headquarters Address (Map View)

The official headquarters of 1xBet is in Limassol, Cyprus. The European island is a popular place for online betting sites to base themselves.

Bottom Line: Who Can Contact 1xBet & Why?

Anyone can easily get in touch with 1xBet in whether it is a loyal customer or someone who is thinking about signing up. Do not be put off if you are not registered yet as they will be happy to deal with any queries you may have.

Having a wide range of contact methods is a vital part of what 1xBet offers because customer support can provide such essential information. No matter what your query is about, whether it be verification, bet settlements, withdrawals, bonuses or anything else, 1xBet will always provide answers.

Davey Hanson, iGaming expert and writer for Silentbet

After my test I can say that overall, 1xBet’s help team provides valuable, multi-lingual support for all kinds of players from around the world.

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