How to Contact Betwinner Customer Care Team? [Updated 2025]
1 Comments
Ad disclosure
SilentBet (SB) is proud to be the partner of numerous renowned casinos and bookmakers around the world. As such, we do use affiliate links to earn commissions (at NO cost to our readers whatsoever). These aff links help us stay a cut above our competitors, delivering top-notch content you can trust. Take a look at the Ad Disclaimer page for more information on our affiliate business practices.
Content Navigation
| Betwinner email address | info-en@betwinner.com |
| Betwinner contact number | +442045772772 |
| Mailing Address | Agias Zonis, 22A, 3027, Limassol, Cyprus |
| On-Site Message Form | ✅ |
| Live Chat | ✅ |
Three members of the Silentbet team tried to get in touch with the customer support. Betwinner online casino offers 24/7 customer support. You can contact the team via email, live chat, or phone. We have used each of these methods to get in touch. In this guide, we share first-hand experience and describe the pros and cons of each communication channel.
How to Contact Betwinner Customer Care
You can contact the customer care team of this site using these steps.
- Go to the official Betwinner site.
- Scroll to the bottom of the homepage. Here, you will see a link to the Contacts page.
- Choose a contact option. This could be by email, phone, or a contact form you can fill.
Betwinner Chat Support
Live chat will give you instant responses. The live chat option, however, is available only to registered customers and it is accessible via desktop and mobile devices. This option is ideal for short queries. Make sure you rate the live chat agent to help improve the service.
What We Liked
Live chat support is quite fast. You can get responses in a few seconds. You can also add attachments to your messages.
- Support in many languages
- Option to rate the chat
What We Didn’t Like
Live chat support is a great option. However, you can use it only after registration, which is a nuisance in case you want to ask a few quick questions and then decide whether to open an account or not. Also, there is not a live chat icon at the bottom of the homepage. You need to go to “Account settings” to find a “Customer support” option
- poor UX for live chat on desktop and mobile
The Bottom Line: Fast Answers
Live chat support is great for urgent queries. You will always get responses in a few seconds.
Betwinner Email Address
Email support is also popular among members of Betwinner. This is the best contact option for lengthy queries. You can also add attachments with this option. The site has different emails for different countries, as you can see in this table.
 | info-en@betwinner.com |
 | info-ke@betwinner.com |
 | info-ind@betwinner.com |
 | info@betwinner.ng |
 | info@betwinner.com.gh |
 | info-en@betwinner.com |
 | info-cn@betwinner.com |
You can also fill in the contact form on Betwinner. The responses to these queries will be sent to your email.
| Genaral Queries | info-en@betwinner.com |
| Security Team | security@betwinner.com |
| Marketing Team | marketing@betwinner.com |
| Feedback & Complaints | complaints@betwinner.com |
| Finances | accounting@betwinner.com |
What We Liked
Email is quite easy to use. You only need to type your message and enter the support email. We also liked the fact that email makes it easy to add attachments. Also, here we got more detailed answers with examples.
What We Didn’t Like
We noticed that Betwinner takes hours to reply to emails. That makes it unsuitable for urgent queries.
The Bottom Line: Thorough but Slow
In our experience, email support is great for lengthy messages. You just need to avoid it if you have urgent queries. This is because you have to wait a few hours for the agents to respond.
Betwinner Customer Care Number
If you want to talk to a real person, you can choose phoning Betwinner over chatting with them. It is not exactly face-to-face conversation but it comes close. Phone +44 204 577 27 72 to ask your questions over the phone. There is no Whatsapp available as of now.
| +234 800 123 5343 |
| 000 800 919 1081 |
What We Liked
It takes a real professional to handle customer calls at Bet Winner. So if you manage to get in touch with the bookie representative over the phone you can be assured of a great customer service quality. Also, most calls are recorded so you can use them as a way to make a complaint if your issue is not resolved.
What We Didn’t Like
We wouldn’t say it is impossible to get through over the telephone. However, half of the time the line is busy and the other half you will have to wait forever for someone to pick up the phone. The “Request a callback” option remedies the situation, though.
The Bottom Line: Not Worth It
Silentbet recommends using another contact method to get in touch with Betwinner support. It is just not worth it otherwise in our opinion.
What is Betwinner Address? (Map View)
Gamblers need to check the owner and address of the sportsbooks they are using. Since the Betwinner is available in many countries, it has offices all around the world. Its main offices are in Agias Zonis, 22A, 3027, Limassol, Cyprus. Betwinner Nigeria is operated by Advanced Hospitality Ltd. Its offices are in Abuja. Betwinner Kenya is operated by Lucky Bet Limited. This company has its address in Nairobi, Kenya.
Betwinner on the Socials
Betwinner has accounts on lots of social media sites. You can reach the support team via Twitter, Facebook, Telegram, and Instagram. Here are the available social media accounts:
| Betwinner.com | ||
| @bet_winner_eng | ||
| #betwinner_casino |
If you have trouble using Betwinner contacts, you can reach them through their social media pages.
Who Can Get in Touch with the Customer Care Team?
Anyone can get in touch with the Betwinner customer care team. Furthermore, you don’t have to sign up on the site to talk to the support agents. The chat is open to all visitors of the site even without a Betwinner login first.
The only condition is that you are 18 or above and so of legal age to ask betting-related questions.
Why Contact Betwinner Support?
Betwinner doesn’t have an FAQ page. That means you have to talk to the support agents whenever you have an issue. Here are some topics you can discuss with the support team.
- How to make deposits and withdrawals
- How to use the self-exclusion option
- Why you can’t access your Betwinner account
- How to place a bet on this site
- How to complete the KYC process
- Why your withdrawal hasn’t been processed
Our Verdict: Best Betwinner Customer Care Method to Try
We liked live chat support because of the speed of the responses. In our experience, the team always sent responses within ~30 seconds / 2 minutes. They understand exactly how the sportsbook works. That means they rarely ever need to run research to help you with your issues. If you don’t mind waiting a few hours to get solutions, you can use email support.
FAQs
Is there a Betwinner customer care number?
The Betwinner contact number varies from country to country. For example, customers in Europe and Canada can call the team on +442045772772.
How can I access the Betway contacts page?
You will find the contacts page using the link at the bottom of the site.
How long does the support team take to respond?
Our live chat messages received responses in less than 30 seconds or 2 minutes, sometimes. Email support was slower. You can expect to get email responses in several hours.
When can I access the Betwinner support team?
This support team is available 24/7.
Certified Betting Expert