How to Cancel a Bet on Hollywoodbets: Easy Steps

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Hollywoodbets Bet Cancelby email, chat or phone
Self-cancellationnot allowed
Exceptionsopen or exotic horse racing bets

There are times that you may find yourself asking the question, how do I cancel a bet on Hollywoodbets? Whether it be a simple mistake or the fact that you have lost confidence in the wager, motives for wanting to cancel a bet can vary. Unfortunately, being able to cancel a bet is far from a guarantee and only something you may be able to do in certain circumstances.


Steps to Cancel a Bet on Hollywoodbets Online

hollywoobets cancel a bet

For those of you wanting to know how to cancel a bet on Hollywoodbets, as with all bookies, there is no guaranteed way of doing it. In fact, most requests to cancel bets are denied. But to give it a try, you should follow the steps below.

  1. As soon as you want to cancel the bet, contact customer support.
  2. If the bet will become active soon, contact them by phone at 087 353 7634 or email at hwhelpline@hollywoodbets.net (South Africa) or by live chat (UK and Ireland). Otherwise, you can contact them via email.
  3. Provide your account details as well as the bet ID/reference number. Also provide the reason for you wanting to cancel the bet.
  4. Wait for a response. Whatever response you receive is likely to be final so it is almost certainly not worth challenging it, unless the bookie themselves have made a mistake of some kind.

How to Improve Your Chances of Getting a Bet Cancelled

The chances of any bet cancellation request being accepted are not high, but there are certain factors that will influence the likelihood of success.

  • Contact Hollywoodbets as soon as possible after the bet is placed. The more time that passes, the less likely they will accept a cancellation request.
  • Hollywoodbets may be more sympathetic to something that appears to be a genuine mistake, for example adding an extra ‘0’ on your stake.
  • Having a history of being a loyal customer may mean Hollywoodbets are more willing to make an exception for you, compared to a new player with limited betting history.
  • Be polite. Customer services are unlikely to make an exception for a player who is being rude or demanding.

T&C of Bet Cancelling

hollywoobets cancel bets terms

In most cases, if Hollywoodbets do decide to cancel a bet, it is because they have chosen to be sympathetic, not because they are in any way obligated to. If you were to check through their terms and conditions you would see that players have no right to have their bets cancelled.

As per the UK/Ireland Hollywoodbets site: “Once a transaction code or ticket has been logged or issued to you, bets may not be cancelled or changed by you under any circumstance.”

The wording on the South African site (Hollywoodbets.net) is very similar: “Once a transaction code or ticket has been logged or issued to you, bets may not be cancelled or changed by you under any circumstance.” There are a couple of small exceptions noted here though, as players can cancel open or exotic horse racing bets when there has been a change of racing surface or distance.

The other exception to the ‘no right to cancellation’ rule is if Hollywoodbets have made an error when confirming the bet. In cases of clear errors, players are urged to contact Hollywoodbets to get this resolved as soon as possible.


What to Do if Hollywoodbets Refuses to Cancel Your Bet

If Hollywoodbets declines to cancel your bet, there is not a great deal you can do (assuming it was not an error on their behalf) as they are not obliged to cancel any bets, as per their terms and conditions.

This does not mean there is nothing you can do about it. Customers from the UK and Ireland may have the option to simply cash out their bet as this is something available across many markets.

If it is not available, one potentially useful suggestion would be to place a bet on the opposite outcome of the bet you wanted to be cancelled, if it is not overly complicated. Imagine, for example, you initially bet 20R on Everton to beat Aston Villa at 1.5 (South African decimal odds), this would return 30R in profit if successful.

To hedge your bets in the game, you could wager 30R on Aston Villa to win or draw at 0.5 odds, so that all possibilities are covered.

  • If the game ends with an Everton win: 30R profit from winning bet – 30R in lost second bet = break even
  • If the game ends with a draw/Aston Villa win: 15R profit from winning bet – 20R in lost first bet = 5R loss

Use Hollywoodbets Cash Out

hollywoobets cash out

You cannot cancel a bet on Hollywoodbets SA but you can cash it out. Go to your account and check all pending bets. If ther cash out feature is available, a green button with the sum will appear. Use it to close your bet before the end of the game.


When you Should Cancel a Bet

We have answered the question how to cancel a bet on Hollywoodbets online but not when you should attempt to do so. Cancelling a bet is best done when either there has been a genuine mistake, you suddenly need the money due to a change in circumstances, or you are concerned you might be suffering from a gambling addiction. You should not attempt to cancel a bet because of sporting circumstances, such as a player getting injured in training, as this is the risk you accept by placing bets early.


How to cancel bet on Hollywoodbets in-store?

If you have placed a bet within a physical Hollywoodbets shop, rather than online, your only real hope of getting a bet cancelled is if the shop made a mistake. This is why you should always check your betslip immediately after receiving it. By raising the issue quickly, the shop worker will realise they have made an error and cancel or amend the bet for you.


FAQs

Is there a time limit for cancelling a bet on Hollywoodbets?

Not as such, but the longer you wait the less likely it is that a cancellation request will be accepted.

How long does it take for a cancelled bet to be refunded?

If a bet cancellation is accepted, the funds should appear in your account straight away.

Is there a fee for cancelling a bet on Hollywoodbets?

No, Hollywoodbets should not charge you a fee for this.

Can I cancel a bet after a match has started?

No, it is too late by this point.

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    Author: Samuel Karugu
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    Samuel Karugu
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